We’re all about reducing average handling time!
When an agent handles a large volume of calls, avoiding calls that have been routed to a customer’s answering machine saves time.
Whisbi’s voicemail detection is an easily configurable call center feature that positively impacts conversion performance. It uses automatic message detection (AMD) to skip voicemail calls before they reach an agent, so that agents can concentrate on converting calls with real customers.
Read all about it here.