Improved PIN codes

No more misunderstandings and awkward spelling competitions.PIN codes are used to synchronise a customer session with an agent’s call, to guarantee privacy and security. Whisbi PIN codes no longer display ambiguous characters like O, 0, L, l, so that starting a Whisbi session is easier fo...

Voicemail detection

We’re all about reducing average handling time!When an agent handles a large volume of calls, avoiding calls that have been routed to a customer’s answering machine saves time.Whisbi’s voicemail detection is an easily configurable call center feature that positively impacts conversion performance. It uses automatic message detection (AMD) to skip voicemail calls before they reach an agent, so that agents can concentrate on converting calls with real customers.Read more

SMS API

Don’t lose those hard-earned sales opportunities! Our new SMS API is a cost-efficient method that helps you to keep leads hot and activated.What happens when you can’t reach a potential customer? Instead of using standard periodic callbacks that can be annoying, expensive and legally problematic, our SMS call back system keeps leads hot by sending a single configurable SMS. This is a much better customer experience because SMS can concisely ...