Digital Transformation in the Luxury Travel Industry

Online Travel Agencies are clocking massive bookings, with online travel sales expected to generate over 800 billion US dollars by 2020. Still, you should continue focusing on direct bookings because it offers certain ignorable advantages over third-party bookings. With new marketing technology redefining the website booking, marketing and sales experience, there is no better time than the present to update how your luxury travel website engages tr...

How to get ROI from Conversational Sales in 9 Months by Using Your Existing Call Center Resources

Competition in the telecom sector is heating up. With the likes of Google and Facebook disrupting the telecom space, many telecom enterprises face the challenge to take strategic actions that differentiate them from competitors.One strategic area to tackle is customer experience. Creating a customer-centric experience is imperative with telecom executives. However, the belief that substantial technological, operational and human resource changes are necessary to create a modern, differentiated customer experience is holding them back.Digitization doesn’t have to come at a high cost. Telecoms have the opportunity to cr...