Competition in the telecom sector is heating up. With the likes of Google and Facebook disrupting the telecom space, many telecom enterprises face the challenge to take strategic actions that differentiate them from competitors.One strategic area to tackle is customer experience. Creating a customer-centric experience is imperative with telecom executives. However, the belief that substantial technological, operational and human resource changes are necessary to create a modern, differentiated customer experience is holding them back.Digitization doesn’t have to come at a high cost. Telecoms have the opportunity to cr...