By Zsofia Kerekes | February 13, 2015
We are happy to announce that our brand new white paper '10 Tips to Create an Effective Omnichannel Retail Experience in 2015' is finally here! 10 tips for an effective omnichannel retail experience in 2015.
How to live up to omnichannel expectations and differentiate your customer experience
In this report, we take a look at retailers' top problems that may stop them from increasing their overall sales productivity and providing a top-notch customer experience. As customer-centric thinking is at the heart of omnichannel, we'll also try to inspect what potential reasons may lead to these problems from a customer poi...By Zsofia Kerekes | January 30, 2015
We're proud to share with you the exclusive new feature about Whisbi on VentureBeat, the world's leading source for news & perspective on tech innovation.
VentureBeat emphasized that Whisbi's omnichannel innovation starts a new era
The retailer's website and their physical location don't belong to different worlds any more. They also cherished Whisbi's ability of sharing a real-time 'store experience' with remote customers, through the eyes of a knowledgeable sales rep demonstrating products via real-time video.VentureBeat celebrated the idea of this new 'experiential tunnel' connecting digital and physic...By Luigi Mallardo | January 27, 2015
When it comes to e-commerce strategy, many companies are reluctant to invest in ‘extra’ elements such as live help. They want to design a perfect, automated process. They envision how effortlessly their customers will steer their imaginary shopping cart through their polished sales funnel. Then they just wait….and wait...and wait.This thinking perfectly demonstrates the alarming difference between businesses sticking to non-assisted sales and other, customer-centric companies.The latter have already realized the importance of assisted sales - including online and mobile shopping. (Overcoming the barrier that most ...
By Zsofia Kerekes | December 30, 2014
2014 has been the year of the World Cup, the Horse, the Radiant Orchid Pantone shade, the Banana Bread as a food search term and that of...Omnichannel Retail. Retailers such as
Rebecca Minkoff,
Kate Spade Saturday or
Waitrose have been paving the way for an innovative fusi...
