How digital assistance in Banking is changing Customer Engagement

Digital banking is revolutionizing customer’s behavior, expectations, and needs. Why? Because it combines digital speed and convenience with human interactions. All of which is crucial to the digital customer journey and adds extra points for nurturing your customers. 

We are witnessing a shift in the competitive landscape of banking which is a fascinating journey to be part of. 4 out of 5 financial institutions believe that digital advancement will fundamen...

The future of automotive retail

Automotive manufacturers are focusing on a new source of sales - The Internet. Why? Because consumers dedicate more time researching online at home and on their mobile phones so that they can spend less time in showrooms or dealerships. This is why omnichannel retail is the future of automotive retail. By the end of 2016, between 50 and 60 percent of sales leads are expected to come through online channels. Slightly ahead of the game, in November 2014, South Korean automobile giant Hyundai launched a service cal...

Innovating automotive retail

Automotive retailers now actively embrace new innovative technologies. The IT and automotive industries, in spite of all their differences, still have one thing in common. They are closer to a wider range of consumers than any other technical sector. Cars and IT have universal appeal. Together they are creating exciting customer experiences, presenting the industry’s latest cutting edge designs and truly innovating automotive retail.Today, topics explored in automotive publications increasingly overlap with themes discussed in IT magazines and journals...

Key drivers of ecommerce: Top 5 questions that users ask before buying online

People can buy almost anything, at any time and in any physical place, online these days. Understanding the questions that concern clients before purchasing online are key drivers of ecommerce. Before purchasing online, every customer asks:

♦ Do they trust the website. Is it completely legal? Is it secure enough to carry out financial transactions?

♦ What is the delivery and return policy. How many days will shipping take? What if the product will n...