As CEO of Whisbi, I’d like to start by thanking all our customers for trusting in our technology in such challenging times, as well as all our employees for their dedication and hard work, despite the unusual circumstances.
Given the current outbreak of COVID-19 and the impact the virus is having on our global communities, customers, employees and families, I would like to share that we have put in place a Business Continuity plan to ensure we minimise the impact of the virus on our global team and on our platform availability.
As a technology leader in Conversational Sales, we are honored to partner with global enterprises, providing a secure and trusted platform to power your sales conversations, either through our Convertor, Broadcast or Assisted selling solutions, in stores, call centers or showrooms, along with our 24/7 global technical support team. Despite the uncertainty of COVID-19, we expect to continue to deliver the same level of service excellence to our customers and have put measures in place to ensure our customers’ success.
While these uncertain times bring challenges to many brands globally, we want to provide information and resources about possible solutions on how you can ensure your business is not deeply affected by this crisis. As the majority of brick-and-mortar stores globally are closing their doors to the public until further notice, more customers will turn to online channels to get in touch with brands, either regarding a purchase or for support.
A shift towards more manageable, scalable and remote work conducive digital channels is crucial in preventing major revenue losses and creating a “business as usual” feeling for your customers.
How can Whisbi Help?
Whisbi Assistant for Omnichannel Agents can help you bridge the gap between online & offline and deliver a truly flexible omnichannel experience as your sales agents can continue working from any physical location using only their internet connection. Powered by our conversational sales tools, your agents will be able to replicate the effectiveness of a face-to-face sales process online and deliver higher quality experiences.
Helping You With Crisis Communication Quickly
Crisis communication is difficult all the time, but especially during a pandemic, like COVID-19. We live in an age of data-driven decision making, and brands need to create trust from their audience, so they are not questioning your decision making. Companies need to consider developing additional content to provide more answers and guidance to their audience.
At Whisbi, we have developed Video Broadcast Solution for Support, a new support channel built for the masses. Companies can manage brand reputation, PR and internal communications with live video broadcast and get this channel up and running in a matter of hours!
Because I want to help in any way I can, we’ll be offering this solution for free for 1 month to all government institutions around the world that need to communicate important information to the general public during the current crisis.
If you are a company in need of this solution, we are also offering our Video Broadcast Solution for Support at a discounted price for 1 month, to help you better communicate with your customers and/or employees. Get in touch with us here.
We know this is a hard time for everyone and we are very grateful to all our customers for the role we play in their business, and remain as committed as ever to ensuring your success. We wish you, your colleagues and families safety, wellness and positivity during these challenging times.
Thank you very much and take care of each other. ❤️
Alex Bisbe, CEO & Co- Founder