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Send pre-qualified leads from your web to a store sales agent in the moment when they are considering a purchase for the best expert help or advice.
Online leads from your web to a call center sales agent when they are gathering more information on your products or services, or use call centers as a fall-back in peak times.
Send pre-qualified leads from your web to a showroom sales agent in the moment when they are considering a purchase and need a product demonstration or offer configuration.
Send pre-qualified leads from your web to a home-based sales agent. This option builds resilience & gives your company the ability to quickly migrate workforce to a work-from-home environment, in case call centers/stores need to shut down unexpectedly.
Receive Leads Securely in Real-Time
Whisbi enables you to route conversations based on your custom business rules. Don’t rely on only one store or a sales person, but a pool of them nationwide, in different locations: call centers, stores, showrooms & home-based.
Equip your sales teams in any physical location with a tool that allows them to “compete” for online customer requests & sell more. With this powerful capability brands can achieve industry-leading performance in lead response time and peak agent efficiency.
Real-Time Lead Validation
There really is no excuse for receiving invalid or incorrectly formatted leads. With Whisbi you can authorise incoming leads by setting up customisable business rules and real-time validation of phone numbers.
Use insightful real-time reports to identify your most profitable lead sources at any given time. See which agents / teams / locations are performing better and optimize your campaigns.
Improve operational efficiency and enable your retail agents that are not currently servicing clients in stores to answer online client requests. Our data shows that retail sales reps convert at higher rates than call centre agents, because of the improved customer experience that conversational tools, such as video, live product demo and web-sharing bring.
Treat your retails stores as a backup for your assisted online sales channels. You can use your store agents for overflow traffic to the call center or for requests coming from a specific lead source. This flexibility improves your customer experience as well as increases online conversion rates. It also makes your business more resilient to external factors and enables business continuity in case of unforeseeable circumstances that could prevent call centers from operating as normal.
Enable your retail store channel to service online leads who need assistance to complete their purchase. Route traffic to local stores, based on your business rules and allow your online customers to connect to sales agents who can use live video, web-sharing and other conversational features, that improve customer experience & allow online customers to finalise their purchase in a specific store.
During the closure of call centers due to Covid-19, the brand reacted quickly and connected over 120 retail agents to the conversational solution that enabled them to serve customers online. This flexibility and the ability to adapt quickly to unforeseeable circumstances made their business more resilient, prevented major job cuts and protected their revenue.
RETAIL AGENTS CONNECTED
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