Whisbi Assistant for Omnichannel Agents

Bridge the gap between online & offline and deliver a truly omnichannel experience

Showrooms & Stores

Connect your web visitors to your sales agents in your physical stores or showrooms in real time based on your business rules, using our Lead Distribution System and increase your operational efficiency.

Call Centers

Transform your existing workflows into conversations that classify & qualify clients online and connects them to your call center agents, based on your business rules, using your PBX or our Lead Distribution System with VoIP to save on telephony cost.

Home-based Agents

Enable your remote workforce! With our solution you can connect your online customers to your home-based sales agents through our Lead Distribution System, using VoIP – no need for telephony, all they need is an internet connection.

Powerful conversational tools to win more customers and deliver higher quality experiences

Real-time video

Show products and offers via live video, using a smartphone camera or other digital cameras. Customers don’t have a lot of time to go to the store or to do their own research on products and services they want or need. Customers also want to know how the product or service works and looks like before buying. Agents sell better when they can talk about the features and details while showing the product at the same time.

Web sharing

Enhance your guided selling capability in real-time with website sharing. Customers often need assistance completing online sales journeys – for example, filling in complex forms or finding their way through configuration services to complete a sale. Using the website sharing feature, the agent can help complete the purchase journey and create a better customer experience for the customer while increasing conversion rates.

Live messaging & bookmarks

Interact with your online customers via instant text messages

Customers often want to use several ways of communication at once, not only voice or video, but also a chat. The instant text messages allow online customers to share hard to spell names or email addresses with the agent, while on the call.

Bookmarks to increase productivity, reduce AHT and shorten on-boarding time

The Bookmarks feature helps agents quickly launch pages that they often use during sales calls, so that they are able to communicate product details, pricing or to check available product configurations and propose the best fit for the customer.

Increase your revenue with a sales through service approach

How Conversational Sales can help your direct sales team have a significant impact on digital sales revenue

Download ebook

What makes our solution unique

Smart lead routing and lead qualification

Automate lead routing based on your business rules, qualify leads 24/7 and connect leads to your sales team with artificial intelligence technology based on IBM Watson.

conversational sales handbook, conversational marketing eBook, conversational marketing conversation, whisbi

Connect leads with sales experts in real time

Use our Convertor to capture intent in the moment and speed up sales cycles instead of relying on old-fashioned forms.

Enterprise-level integrations

Connect Whisbi with tools like Salesforce, Google analytics and more to sync data and automate workflows.

Instantly connect web visitors with your omnichannel sales agents

Replicate the effectiveness of a face-to-face sales process online