Whisbi One-to-One Features

See how much Whisbi has to offer.

Our omnichannel patented technology is able to synchronize any normal inbound or outbound phone call with an interactive online experience, i.e. video, co-browsing, chat and tracking. All at once and in real time. Whisbi is 100% cloud based. Your customers will not need to log in, download or install any software or plugins; nor will they need speakers, microphones or camera.
They can enjoy this experience on any device with a browser, no matter where they are at the moment.

One-way video communication

Show the face of your sales assistant

Use one-way video communication as part of the interactive online experience in real time for a sense of trust and a truly personal interaction.

Your customers will feel absolutely comfortable as they will be able to see you but you won’t see them.

tablet session

Co-browsing

Facilitate online sales in real time

Thanks to our co-browsing functionality, your sales people can show selected offers or products to your customers online and in real time just as they are talking over the phone.

Share any document, e.g. presentations, offers, product sheets, web pages, running applications or any other content with the customer, demonstrating benefits more effectively.

You can also use co-browsing to help the customer fill an order form in real time, accelerating the checkout process and making sure the deal gets closed.

This experience can help convince more customers in real time, increasing sales conversion rates over the phone and online.

co-browsing session

Multi-camera integration

Show your product from different angles

Whisbi’s unique technology lets you show your products online through real-time video streaming, using multi-camera concept.
This way, your customers can see the physical products in all the dimensions and trough different points of view.

This novel approach brings the powerful immediacy of an in-store experience to the world of e-commerce, helping you increase your sales conversion and provide an exceptional customer experience in real time.

Android Integration

The Whisbi effect with a smartphone camera

You can also use a smartphone to show your physical products to your remote customers in real time. All you need is an Android device and Whisbi’s app that comes free with any Whisbi for Retail & E-commerce plan.

Switch between your Android’s front and back camera any time to show the face of your sales people. You can also choose between different cameras onsite to show how your products work and look like.

Android phone

Live Chat

Exchange information difficult to spell out

Whisbi offers convenient text web chat as part of an interactive omnichannel experience in real time. Use the live chat anytime during the conversation with your customer to exchange useful information such as personal data, technical information, web links and even names difficult to spell out.

chat session

Call-to-Action on your website

Convert web visits into engaging live sessions

Invite your customers to reach out to you any time, thanks to a clearly visible Call-to-Action button 100% integrated into your website. Using a floating button will ensure that most possible people will see and click on it.

The mission of this customizable Call-to-Action is to convert web visits into meaningful interactions with your customers.

call-to-action button

Three ways to access the Whisbi experience

Click-to-Whisbi

Customers can leave their phone number to request a free callback (providing you with valuable customer data). The Whisbi session is activated automatically, in less then 5 seconds, combining a normal phone call with a unique interactive online experience in real time.

Click-to-Whisbi

Inbound-to-Whisbi

Customers can call your company phone number as usual. An automatic voice will ask the customer to enter the displayed PIN. After this, the Whisbi session is activated automatically, combining the normal inbound phone call with a unique interactive online experience in real time. You will be able to access the customer phone database (patent pending)

Inbound-to-Whisbi

Pin-to-Whisbi

Pin-to-Whisbi is the most basic yet easiest way to share the Whisbi experience. When you are on the phone with a customer, you only need to ask them to spell out the PIN displayed on your website to start an interactive online experience.

Pin-to-Whisbi

Customer survey in real time

Learn from your customers

Customers are encouraged to give feedback after each session, rating their Whisbi experience.

This valuable information can help your company optimize the customer experience, assure high quality standards, evaluate your sales team’s performance and identify potential room for improvement.

Mobile survey screen

Social Media share

Turn your customers into your advocates

After the Whisbi session, customers are encouraged to share this unique experience along with the news about their recent purchase with their peers in Social Media.

Informing social circles about your products and services can contribute to your positive brand recognition and improve your Net Promoter Score. It can also drive relevant traffic to your website through word-of-click recommendation.

Social media sharing

Multilingual user interface

Catered to your global needs

Share the Whisbi experience with your customers all over the world without language barriers. The user interface (from Call-to-Action to instructions to customer survey) can be customized according to your target markets.

Multiple language screens

Customizable experience

Tailor-made

Whisbi offers advanced customization options, including design and Call-to-Action.

For example, place the Call-to-Action button on key product pages or at crucial conversion points such as a checkout page to trigger interactions with customers and reduce shopping cart abandonment. Decide when and to whom the button shows - e.g. during specific business hours according to your capabilities.

The Whisbi “Smart” Landing Page:
In case your sales people are busy at the moment, our smart system offers the customer alternative options, e.g. wait until your representative becomes available, try again later or return to the website and order through your online form.

Customization possiblities

Tracking & reporting

Track the entire customer journey

Our powerful Tracking & Reporting tool, the Whisbi Deck lets you track the whole customer journey from click-through to interaction to closed sales.

This way, you can get a better understanding of your customers’ behavior and gain key insights such as: where your online customers are coming from, i.e. which online sources, web pages and campaigns are driving more traffic and sales; which devices are used prior to reaching out to your company etc.

Tracking your sales conversion rates in real time helps you optimize your commercial operations and establish better ROI control of your sales and online marketing budget.

You can also evaluate and compare the individual performance of your sales people, which helps you identify potential room for improvement or set up a realistic incentive system.

Tracking panel

Lead nurturing

Don’t lose any sales opportunity

Whisbi’s advanced lead nurturing functionality will make sure no business opportunity gets lost.

Never lose a lead every again due to an unexpected issue or simply because your phone lines were busy. Each lost inbound call can be transformed into a call back.

Customers can be automatically re-contacted via phone call or SMS 48 hours after the initial contact – nurturing valuable potential opportunities.

Lead nurturing features

Want to know more

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