1. Connect online lead to a dealership agent
Send pre-qualified leads from your web to a dealership agent in the moment when they are considering a purchase and need expert help or advice.
2. Product demonstration using live video
Go beyond images and pre recorded videos and show the potential customer a live vehicle demonstration in real time, to answer their specific questions.
3. Car configuration through web sharing
Configure the car together with the customer and explain the advantages of choosing one option over the other, creating a sense of trust and transparency.
4. Real-time Lead Qualification
– Test drive booked
– Car & offer configured
– Financial pre-qualification
– Trade-in agreed
OEM’s can use a call centre that sets appointments for dealerships, who can then use the Whisbi solution to offer a digital dealership experience, i.e. show the cars that prospective customers are interested in via the video walk, go over available stock, use a car configurator or look at financing options via the screen share functionality. OEM’s might consider this option for dealerships that are not fully convinced or have few sales representatives.
The lead will be filtered through the Whisbi widget and based on the area sent directly to the corresponding dealer. In case the call is not answered, the lead can be routed through to the next closest dealership or to the OEM’s call center. Once the prospective customer is connected to the dealership sales representative can immediately have a sales conversation and the sales representative can use the Whisbi tools to move the client towards the next step in the journey.
Generate even more pre-qualified leads, by placing Whisbi as well on your dealerships’ websites. Recommended for your premium dealerships that have a high amount of monthly web traffic. This is a much better customer experience as prospective customers will not need to talk to a call centre first and can get a direct service from the dealership sales agent in real time.
The sales representatives can use Whisbi conversational tools on any phone call. All that is required is a landing page this can be at the OEM level) to which the sales representative can direct the prospective customer to, and contains a PIN number which will be used to sync the sales representatives session with the session of the prospect. This way any phone call can become a Whisbi session.
SKODA’s Virtual Tour concept is a new innovative way of interacting with customers and has helped the brand to differentiate from its competitors. This project ultimately enabled the brand to offer engaging online customer experience that better meets customers’ needs and generates better-qualified leads for their dealership network.
TEST DRIVE REQUESTS
LIVE TOURS COMPLETED
REAL CAR SALES