Conversational solution
for Retail Stores

Instantly connect your online leads with your sales agents in physical stores

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Digitize your sales journey & bring the in-store experience online

1. Connect incoming web lead to a store agent

Send pre-qualified leads from your web to a store sales agent in the moment when they are considering a purchase and need expert help or advice.

2. Product demonstration using live video

Go beyond images and pre recorded videos and show the potential customer a live product demonstration in real time, to answer their specific questions.

3. Expert help & advice with web-sharing

Configure the product or service together with the customer and explain the advantages of choosing one option over the other, creating a sense of trust and transparency.

4. Increase in online sales

Better online customer experience and real time support during the buying journey delivers a higher conversion rate and an increase in sales.

Enable your sales teams to have real time conversations with online customers from any channel or campaign

Central brand website

Place Whisbi on your homepage for greater exposure, offer general help and real time support

Campaign sites

Connect your online leads with product experts for campaigns about specific products or services

Google Adwords ads

Allow your online leads to connect to a sales agent with one click, straight from your online ads

Product comparison websites

Connect with your customers in the online research phase and better explain your value proposition

Email & SMS campaigns

Notify your customer about a new product or service and include a CTA that connects them to a sales agent

Offline campaigns via QR code

Use a QR code in your offline campaigns to connect customers straight to your product experts

Explore what makes our solution unique!

Why route conversations from your online channels
to a physical retail store

Increase conversion rates while lowering acquisition costs

Improve operational efficiency and enable your retail agents that are not currently servicing clients in stores to answer online client requests. Our data shows that retail sales reps convert at higher rates than call centre agents, because of the improved customer experience that conversational tools, such as video, live product demo and web-sharing bring.

Increase resilience and flexibility of online sales channels

Treat your retails stores as a backup for your assisted online sales channels. You can use your store agents for overflow traffic to the call center or for requests coming from a specific lead source. This flexibility improves your customer experience as well as increases online conversion rates. It also makes your business more resilient to external factors and enables business continuity in case of unforeseeable circumstances that could prevent call centers from operating as normal.

Improve Customer Experience with online-to-retail model

Enable your retail store channel to service online leads who need assistance to complete their purchase. Route traffic to local stores, based on your business rules and allow your online customers to connect to sales agents who can use live video, web-sharing and other conversational features, that improve customer experience & allow online customers to finalise their purchase in a specific store. 

How a leading telco brand ensured business continuity during COVID-19 and beyond

During the closure of call centers due to Covid-19, the brand decided to use the existing conversational sales solution to connect over 120 retail agents to online customers that needed help or advice during their online purchase. This flexibility and the ability to adapt quickly to unforeseeable circumstances made their business more resilient, prevented major job cuts and protected their revenue. It also delivered a better customer experience, which resulted in high number of sales and increase in online conversion rate.

+120

REATIL AGENTS CONNECTED

22%

CONVERSION
RATE

54

NET PROMOTER
SCORE

+3000

MONTHLY
SALES

How worlds’ leading brands bring the in-store experience online & sell more

Are you ready to digitally transform your business? Contact us for a live demo now!