Conversational solution
for Sales Leaders

Reach your customers, instantly via web & Increase your sales conversions

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We help sales leaders sell more & address
their key challenges

Boost online conversion rates

Use conversations to qualify web visitors and connect hot online leads with your sales experts in real time. Our One-to-One Assisted Sales solution has a user-friendly interface which increases agent’s performance. With tools like web-sharing, live messaging, live video & file transfer, the agents improve the user experience and close more deals.

Send web traffic to physical locations

Route qualified online leads to the right salesperson in any physical store in a matter of seconds. Increase retail efficiency by managing retail agents productivity and sending regional online leads to local retail shops to generate conversions.

Develop a web-to-store strategy

Allow your online customers to talk with your agents in real time, while browsing your website. This is the moment in the digital purchase journey, when agent interactions are seen most valuable by the customers and can bring the customer to your physical point of sale. It is a unique opportunity for your brand to generate revenue through new digital tools.

Increase online direct-to-consumer sales

No one knows your products as well as you. Take back control over your brand and sell directly to consumers, bypassing the long-time model with a retailer in the middle. Let your website become your shop, connect your product experts to your online visitors for personalized advice and collect customer data for tailored future shopping experiences.

Conversion rate per sales channel

1-2%

FORM

7-8%

PHONE

15-30%

WHISBI

15-30%

STORE

2-4%

CHAT

Explore what makes our solution unique!

How Vodafone’s Virtual Store increased sales by 25%

The brand invested in a virtual store, built inside one of their contact centers in order to bring the in-store experience online. This new way of communicating online not only improved Vodafone’s online customer experience and differentiated them from the rest of Telco brands; it has also proven to increase online sales conversion rates.



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25%

ONLINE CONVERSION RATE

19%

ONLINE ENGAGEMENT RATE

30%

ONLINE CUSTOMERS MANAGED

20%

ONLINE SALES SHARE INCREASE

How SKODA UK’s Virtual Showroom increased the number of leads sent to dealerships

SKODA’s Virtual Tour concept is a new innovative way of interacting with customers and has helped the brand to differentiate from its competitors. This project ultimately enabled the brand to offer engaging online customer experience that better meets customers’ needs and generates better-qualified leads for their dealership network.

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95%

CUSTOMER SATISFACTION

48%

TEST DRIVE REQUESTS

2000

LIVE TOURS COMPLETED

10%

REAL CAR SALES

Powerful conversational tools to win more customers and deliver higher quality experiences

Real-time video

Show products and offers via live video, using a smartphone camera or other digital cameras. Customers don’t have a lot of time to go to the store or to do their own research on products and services they want or need. Customers also want to know how the product or service works and looks like before buying. Agents sell better when they can talk about the features and details while showing the product at the same time.

Web sharing

Enhance your guided selling capability in real-time with website sharing. Customers often need assistance completing online sales journeys – for example, filling in complex forms or finding their way through configuration services to complete a sale. Using the website sharing feature, the agent can help complete the purchase journey and create a better customer experience for the customer while increasing conversion rates.

Live messaging & bookmarks

 

Interact with your online customers via instant text messages

Bookmarks to increase productivity, reduce AHT and shorten on-boarding time

Lead Distribution System

Route qualified leads to the right salesperson in any physical location in a matter of seconds. Through the combination of our products and the Lead Distribution System, we can help you maximize your web conversion rate by connecting online leads to all of your traditional sales channels, i.e. contact centers, stores, digital showrooms or home based agents.

Are you ready to digitally transform your business? Contact us for a live demo now!