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Boost online conversion rates
Use conversations to qualify web visitors and connect hot online leads with your sales experts in real time. Our One-to-One Assisted Sales solution has a user-friendly interface which increases agent’s performance. With tools like web-sharing, live messaging, live video & file transfer, the agents improve the user experience and close more deals.
Send web traffic to physical locations
Route qualified online leads to the right salesperson in any physical store in a matter of seconds. Increase retail efficiency by managing retail agents productivity and sending regional online leads to local retail shops to generate conversions.
Develop a web-to-store strategy
Allow your online customers to talk with your agents in real time, while browsing your website. This is the moment in the digital purchase journey, when agent interactions are seen most valuable by the customers and can bring the customer to your physical point of sale. It is a unique opportunity for your brand to generate revenue through new digital tools.
Increase online direct-to-consumer sales
No one knows your products as well as you. Take back control over your brand and sell directly to consumers, bypassing the long-time model with a retailer in the middle. Let your website become your shop, connect your product experts to your online visitors for personalized advice and collect customer data for tailored future shopping experiences.
The brand invested in a virtual store, built inside one of their contact centers in order to bring the in-store experience online. This new way of communicating online not only improved Vodafone’s online customer experience and differentiated them from the rest of Telco brands; it has also proven to increase online sales conversion rates.
ONLINE CONVERSION RATE
ONLINE ENGAGEMENT RATE
ONLINE CUSTOMERS MANAGED
ONLINE SALES SHARE INCREASE
SKODA’s Virtual Tour concept is a new innovative way of interacting with customers and has helped the brand to differentiate from its competitors. This project ultimately enabled the brand to offer engaging online customer experience that better meets customers’ needs and generates better-qualified leads for their dealership network.
TEST DRIVE REQUESTS
LIVE TOURS COMPLETED
REAL CAR SALES
Show products and offers via live video, using a smartphone camera or other digital cameras. Customers don’t have a lot of time to go to the store or to do their own research on products and services they want or need. Customers also want to know how the product or service works and looks like before buying. Agents sell better when they can talk about the features and details while showing the product at the same time.
Enhance your guided selling capability in real-time with website sharing. Customers often need assistance completing online sales journeys – for example, filling in complex forms or finding their way through configuration services to complete a sale. Using the website sharing feature, the agent can help complete the purchase journey and create a better customer experience for the customer while increasing conversion rates.
Route qualified leads to the right salesperson in any physical location in a matter of seconds. Through the combination of our products and the Lead Distribution System, we can help you maximize your web conversion rate by connecting online leads to all of your traditional sales channels, i.e. contact centers, stores, digital showrooms or home based agents.