Conversational solution for Sales Leaders

Reach your customers, instantly via web & Increase your sales conversions

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Conversion rate per sales channel

1-2%

FORM

7-8%

PHONE

15-30%

WHISBI

15-30%

STORE

2-4%

CHAT

Explore what makes our solution unique!

How A1 Liveshop delivers +30% online conversion rate with real time customer support

The brand created the A1 Liveshop where they’ve combined assets of different channels into one innovative new point of experience – the availability of a service center, easy to access via the online shop, in combination with a physical shopping experience. According to the brand, 80% of A1 customers inform themselves online before contacting the brand.



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25%

ONLINE CONVERSION RATE

19%

ONLINE ENGAGEMENT RATE

30%

ONLINE CUSTOMERS MANAGED

20%

ONLINE SALES SHARE INCREASE

How SKODA UK’s Virtual Showroom increased the number of leads sent to dealerships

SKODA’s Virtual Tour concept is a new innovative way of interacting with customers and has helped the brand to differentiate from its competitors. This project ultimately enabled the brand to offer engaging online customer experience that better meets customers’ needs and generates better-qualified leads for their dealership network.

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95%

CUSTOMER SATISFACTION

48%

TEST DRIVE REQUESTS

2000

LIVE TOURS COMPLETED

10%

REAL CAR SALES

Powerful conversational tools to win more customers and deliver higher quality experiences

Real-time video

Show products and offers via live video, using a smartphone camera or other digital cameras. Customers don’t have a lot of time to go to the store or to do their own research on products and services they want or need. Customers also want to know how the product or service works and looks like before buying. Agents sell better when they can talk about the features and details while showing the product at the same time.

Web sharing

Enhance your guided selling capability in real-time with website sharing. Customers often need assistance completing online sales journeys – for example, filling in complex forms or finding their way through configuration services to complete a sale. Using the website sharing feature, the agent can help complete the purchase journey and create a better customer experience for the customer while increasing conversion rates.

Live messaging & bookmarks

 

Interact with your online customers via instant text messages

Bookmarks to increase productivity, reduce AHT and shorten on-boarding time

Lead Distribution System

Route qualified leads to the right salesperson in any physical location in a matter of seconds. Through the combination of our products and the Lead Distribution System, we can help you maximize your web conversion rate by connecting online leads to all of your traditional sales channels, i.e. contact centers, stores, digital showrooms or home based agents.

Are you ready to digitally transform your business? Contact us for a live demo now!