Conversational Sales for Telecommunications
Sell plans and devices, answer questions and provide support to online customers in real time
We help Telecom companies address their key challenges & create a differentiated customer experience
Generate qualified leads with video broadcasts
Communicate value like in a retail shop through seeing and experiencing. Use interactive marketing to educate people on your products & services and generate qualified leads with One-to-many live video broadcasts.
Close more unassisted sales
Guided selling bots can qualify & classify web visitors and provide information on plans and pricing, help consumers add a new line of service or purchase a device. This enables agents to manage high-value and more complex requests where one-to-one interactions build trust and create solutions for customers.
Boost online conversion rates
Use conversations to qualify web visitors and connect hot online leads with your sales experts in real time. Our One-to-One Assisted Sales solution has a user-friendly interface which increases agent’s performance. With tools like web-sharing, live messaging, live video & file transfer, the agents improve the user experience and close more deals.
Digitize your store agents
Route qualified online leads to the right salesperson in any physical store in a matter of seconds. Increase retail efficiency by managing retail agents productivity and sending regional online leads to local retail shops to generate conversions.
Enable your customers to get free advice. Like in the shop – but from the comfort of their own home. A Virtual Store is just like your other physical stores with real sales agents. Except that it’s not.
It’s much more powerful as it enables your sales agents to attend numerous online customers in real time, using conversational tools like real-time video, voice and chat. It’s the latest innovation in digital customer experience.
Launch new products from one location to the entire local, regional or global market. Achieve operational efficiency and brand consistency with video broadcasts from virtual stores.
Power-up your lead generation activities. Send traffic from any online advertising campaign: email, social media, search or SMS, to your virtual store experts.
No product or device was ever sold without a conversation. Your brand experts can answer all the questions and walk customers through the products from your online virtual store.
Customers can interact with your brand as though they were in your store and be shown your latest products & devices in real time, from the comfort of their home.
We digitize Austria
“We digitize Austria – that’s our aim and that’s why we wanted to create a new and innovative channel to support our customers while shopping online with competent personal sales consulting nearly anytime or anywhere.”
Timo Zöller,
Head of Customer Interaction A1 Telekom Austria Group
INCREASE IN CONVERSION RATE
INCREASE IN UP-SELLING
CUSTOMER SATISFACTION
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