Conversational Sales
for Telecommunications

Sell plans and devices, answer questions and provide support to online customers in real time

Watch video

We help Telecom companies address their key challenges & create a differentiated customer experience

Generate qualified leads with video broadcasts

Communicate value like in a retail shop through seeing and experiencing. Use interactive marketing to educate people on your products & services and generate qualified leads with One-to-many live video broadcasts.

Close more unassisted sales

Guided selling bots can qualify & classify web visitors and provide information on plans and pricing, help consumers add a new line of service or purchase a device. This enables agents to manage high-value and more complex requests where one-to-one interactions build trust and create solutions for customers.

Boost online conversion rates

Use conversations to qualify web visitors and connect hot online leads with your sales experts in real time. Our One-to-One Assisted Sales solution has a user-friendly interface which increases agent’s performance. With tools like web-sharing, live messaging, live video & file transfer, the agents improve the user experience and close more deals.

Digitize your store agents

Route qualified online leads to the right salesperson in any physical store in a matter of seconds. Increase retail efficiency by managing retail agents productivity and sending regional online leads to local retail shops to generate conversions.

Explore what makes our solution unique!

Enable your sales teams to have real time conversations with online customers from any channel or campaign

Central brand website

Place Whisbi on your homepage for greater exposure, offer general help and real time support

Campaign sites

Connect your online leads with product experts for campaigns about specific products or services

Google Adwords ads

Allow your online leads to connect to a sales agent with one click, straight from your online ads

Product comparison websites

Connect with your customers in the online research phase and better explain your value proposition

Email & SMS campaigns

Notify your customer about a new product or service and include a CTA that connects them to a sales agent

Offline campaigns via QR code

Use a QR code in your offline campaigns to connect customers straight to your product experts

Virtual Stores

Powering the world’s most innovative telco brands

Enable your customers to get free advice. Like in the shop – but from the comfort of their own home. A Virtual Store is just like your other physical stores with real sales agents. Except that it’s not.

It’s much more powerful as it enables your sales agents to attend numerous online customers in real time, using conversational tools like real-time video, voice and chat. It’s the latest innovation in digital customer experience.

Practical for new product launches

Launch new products from one location to the entire local, regional or global market. Achieve operational efficiency and brand consistency with video broadcasts from virtual stores.

Leverage the best of digital tech

Power-up your lead generation activities. Send traffic from any online advertising campaign: email, social media, search or SMS, to your virtual store experts.

Virtual visit with real experts

No product or device was ever sold without a conversation. Your brand experts can answer all the questions and walk customers through the products from your online virtual store.

Convenience for the customer

Customers can interact with your brand as though they were in your store and be shown your latest products & devices in real time, from the comfort of their home.

How Vodafone’s Virtual Store increased sales by 25%

“More than two-third of our customers say, that with this technology we stand out from our competitors. Whisbi has positively influenced our Online Sales and we also see a higher Sales Conversion Rate compared to traditional phone channels.”

Read the full story

Julia Koellges
Head of Digital-Assisted Sales & Online Projects, Vodafone

Achieve incredible results

INCREASE IN CONVERSION RATE

INCREASE IN UP-SELLING

CUSTOMER SATISFACTION

Are you ready to digitally transform your business? Contact us for a live demo now!