The Live Engagement Platform for Enterprise

All you need to engage with your web visitors in real time and turn them into customers

conversational sales handbook, conversational marketing eBook, conversational marketing conversation, Whisbi

Unassisted sales for top of funnel conversations

Lead capture

Send targeted and behavior-based messages to online customers & acquire qualified leads through a conversational interface.

Lead distribution

Distribute your leads via messaging or telephony to your sales agents located in any physical location in real-time.

Call scheduling

Allow your customers to book a call at a later time and date if they are not able to have a sales conversation on the spot.

SMS

Generate an automatic callback or a scheduled call reminder for your customers with a direct link to join a Whisbi session.

Custom conversation builder

Define your workflow behaviour based on customers actions or conditions. You can easily customize it and deploy it in real time.

Data Capture

Collect data, such as a name and a phone number from your online customers, automatically validate it and sync with your CRM in real time.

Assisted sales for bottom of funnel conversations

Telephony with customers

Easily start sales conversations with your online customers by connecting leads to your telephony with our integrations for call center solutions like PBX and CTI or use VoIP.

Video closing tools

Improve the user experience with video tools like one-way agent webcam, remote cameras or use our mobile app to show products in real time.

Instant messaging and two-way media sharing

Improve the user experience and close more deals with our user-friendly interface, including tools like web-sharing, live messaging & file transfers.

Session synchronisation

Our patented technology enables you to sync a normal phone call with an interactive online experience that includes live messaging & live video.

Call recording

Automatically activate call recordings for all sessions via the admin panel, or let your agents decide when to activate this feature, to ensure compliance with the local laws.

Customer data coordination

Define your agents’ workflows for scripted inputs & data validation with web services and provide them with agent tools, such as shortcuts library & agent notes.

“More than two-third of our customers say, that with this technology we stand out from our competitors. Whisbi has positively influenced our Online Sales and we also see a higher Sales Conversion Rate compared to traditional phone channels.”

Read the full story

Julia Koellges
Head of Digital-Assisted Sales & Online Projects, Vodafone

Whisbi is Enterprise ready

Flexible & Scalable

With Whisbi you can easily adjust the amount of your agents, groups or widgets. No limits. Just scale up and down as you go.

Role-Based Access Control

In the admin workspace you can assign different roles to your individual team members and also further specify the permission rights of each of these roles.

Service Times

Define how your conversational sales solution behaves outside of your working hours – e.g. activate chatbot only, remove the chat function or let web visitors book appointments unassisted.

Custom Chatbots

With our technology based on IBM Watson, you can customize your chatbots to your own logic – allowing them to behave differently depending on the webpage or campaign and run A/B tests with no fuss.

Multichannel integrations

Integrate your analytics and CRM platforms for real-time campaign data management. Connect Whisbi leads to your  PBX and use existing telephony or CTI connection to automate agent operations.

Data privacy standards

As a cloud software solution hosted on AWS, data privacy has always been a crucial topic for us. With Whisbi, you’re guaranteed to abide your country’s regulations.

API access

Customize your Whisbi experience. Make our platform work exactly as you want it with our flexible APIs.

Advanced Analytics

Measure your performance goals with our built-in analytics. Gain a better understanding of your customer’s behavior and collect key insights through world-class analytics and reporting.

Measure, collect & analyse key insights

Measure your performance goals with the Whisbi Deck. Gain a better understanding of your customer’s behavior and collect key insights through world-class analytics and reporting.

conversational sales handbook, conversational marketing eBook, conversational marketing conversation, whisbi

Multichannel integrations that work for you

Integrate your analytics and CRM platforms for real-time campaign data management. Connect Whisbi leads to your PBX and use existing telephony or CTI connection to automate agent operations.

conversational sales handbook, conversational marketing eBook, conversational marketing conversation, whisbi

Built for Enterprises and global scale

The world’s largest enterprises depend on us to keep sales conversations going and data safe and secure

GDPR

The Whisbi platform is GDPR compliant. Our conversational sales platform is built to make it easier for you to comply with the GDPR and it includes features that help you respect your controller obligations.

Data & Privacy

Our commitment to Privacy & Data protection is supported by role based access controls to production systems as well as continuous privacy trainings to protect your data. Our customers can also choose to host their data on our EU or US infrastructure.

Security

With encryption in motion and at rest, and active in-depth monitoring, Whisbi is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.

Service Level Agreement

Whisbi guarantees a 99% platform availability, active 24×7 monitoring and conversational infrastructure built for high-availability, ensuring your conversational sales strategy can scale. We also commit to providing 24/7 global support.

Customize your Whisbi experience with our API

Customize Whisbi experience. Make our platform work exactly as you want it with our flexible APIs.

Discover how

We are your partner to success

Our team will support you every step of the way

CUSTOMER SUCCESS TEAM

IMPLEMENTATION TEAM

24/7 GLOBAL SUPPORT TEAM

Ready to chat with us?

We’d love to talk about your digital transformation strategy and help make your business more conversational.