“More than two-third of our customers say, that with this technology we stand out from our competitors. Whisbi has positively influenced our Online Sales and we also see a higher Sales Conversion Rate compared to traditional phone channels.”
Julia Koellges
Head of Digital-Assisted Sales & Online Projects, Vodafone
Flexible & Scalable
With Whisbi you can easily adjust the amount of your agents, groups or widgets. No limits. Just scale up and down as you go.
Role-Based Access Control
In the admin workspace you can assign different roles to your individual team members and also further specify the permission rights of each of these roles.
Service Times
Define how your conversational sales solution behaves outside of your working hours – e.g. activate chatbot only, remove the chat function or let web visitors book appointments unassisted.
Custom Chatbots
With our technology based on IBM Watson, you can customize your chatbots to your own logic – allowing them to behave differently depending on the webpage or campaign and run A/B tests with no fuss.
Multichannel integrations
Integrate your analytics and CRM platforms for real-time campaign data management. Connect Whisbi leads to your PBX and use existing telephony or CTI connection to automate agent operations.
Data privacy standards
As a cloud software solution hosted on AWS, data privacy has always been a crucial topic for us. With Whisbi, you’re guaranteed to abide your country’s regulations.
API access
Customize your Whisbi experience. Make our platform work exactly as you want it with our flexible APIs.
Advanced Analytics
Measure your performance goals with our built-in analytics. Gain a better understanding of your customer’s behavior and collect key insights through world-class analytics and reporting.
Measure your performance goals with the Whisbi Deck. Gain a better understanding of your customer’s behavior and collect key insights through world-class analytics and reporting.
Integrate your analytics and CRM platforms for real-time campaign data management. Connect Whisbi leads to your PBX and use existing telephony or CTI connection to automate agent operations.
The Whisbi platform is GDPR compliant. Our conversational sales platform is built to make it easier for you to comply with the GDPR and it includes features that help you respect your controller obligations.
Our commitment to Privacy & Data protection is supported by role based access controls to production systems as well as continuous privacy trainings to protect your data. Our customers can also choose to host their data on our EU or US infrastructure.
With encryption in motion and at rest, and active in-depth monitoring, Whisbi is hosted on AWS cloud and inherits the control environment Amazon maintains and demonstrates via SSAE-16 SOC 1, 2 & 3, ISO 27001, FedRAMP/FISMA reports and certifications.
Whisbi guarantees a 99% platform availability, active 24×7 monitoring and conversational infrastructure built for high-availability, ensuring your conversational sales strategy can scale. We also commit to providing 24/7 global support.
Customize Whisbi experience. Make our platform work exactly as you want it with our flexible APIs.
CUSTOMER SUCCESS TEAM
IMPLEMENTATION TEAM
24/7 GLOBAL SUPPORT TEAM
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